Features

Everything you need to sell smarter

Qsyn is built from the ground up for social commerce — every feature turns conversations into revenue.

Unified Inbox

All your conversations across every channel in one pane of glass.

  • Messenger, Instagram, WhatsApp, YouTube
  • Smart routing & assignment
  • Read receipts & typing indicators
  • Keyboard shortcuts for speed

AI Automation

Let AI handle the repetitive work so your team can close sales faster.

  • Smart reply suggestions
  • Auto-reply rules & templates
  • Sentiment & intent tagging
  • Works with OpenAI, Anthropic, Gemini, Groq

Order Management

From chat to checkout to delivery in a single workflow.

  • One-click order creation from chat
  • Inventory sync & stock alerts
  • Pathao, Steadfast & RedX integrations
  • Order tracking links for customers

Customer Intelligence

One clean customer record — no duplicates across channels.

  • Unified profile across channels
  • Tags, notes & custom fields
  • Purchase history & lifetime value
  • Segments for campaigns

Ads Analytics

See how every ad dollar performs with AI-driven insights.

  • Facebook, Instagram, Google, YouTube ads
  • ROAS, CTR, CPC across campaigns
  • AI insights on what to pause or scale
  • Date-range comparisons

Team & Roles

Invite agents, managers and admins with fine-grained permissions.

  • Custom roles & permissions
  • Activity audit log
  • Agent performance metrics
  • Shift assignments

Marketing & Campaigns

Reach the right customers at the right time across every channel.

  • Broadcast messages to segments
  • WhatsApp & SMS blast campaigns
  • A/B test message variants
  • Schedule & time-zone smart send

Reports & Analytics

Real-time dashboards that turn data into decisions.

  • Revenue & order trends
  • Channel-by-channel breakdown
  • Agent response-time tracking
  • Custom date-range reports

Delivery Integrations

Ship orders in one click — couriers already connected.

  • Pathao, Steadfast, RedX built-in
  • Auto-generate waybills
  • Live tracking links sent to buyer
  • COD reconciliation dashboard

Everything included

Every feature, all plans

No surprise add-ons. The full platform ships with every subscription.

Inbox & Messaging

  • Unified multi-channel inbox
  • Facebook Messenger
  • Instagram Direct Messages
  • WhatsApp (Rapiwa / Meta Cloud)
  • YouTube comments
  • Email & SMS threading
  • Telegram support
  • Smart agent routing
  • Conversation assignment & transfer
  • Read receipts & typing indicators
  • Message templates & quick replies
  • Keyboard shortcuts

Orders & Commerce

  • One-click order from chat
  • Order status tracking
  • Invoice & receipt generation
  • Inventory & stock alerts
  • Product catalog in chat
  • Cash-on-delivery management
  • Pathao courier integration
  • Steadfast courier integration
  • RedX courier integration
  • Waybill auto-generation
  • COD reconciliation
  • Bulk order export (CSV/Excel)

AI & Automation

  • AI reply suggestions
  • Auto-reply rules & triggers
  • Sentiment & intent tagging
  • Automation workflows (if/then)
  • Time-based rule scheduling
  • OpenAI, Anthropic, Gemini, Groq
  • Custom AI model override
  • Lead scoring automation
  • Abandoned-cart re-engagement
  • Auto-label conversations

Marketing & Outreach

  • Broadcast campaigns
  • WhatsApp & SMS blasts
  • Email campaigns
  • Social post scheduling
  • Facebook & Instagram posting
  • Customer segmentation
  • A/B message testing
  • Time-zone smart delivery
  • Campaign analytics

Customers & CRM

  • Unified customer profiles
  • Purchase history & LTV
  • Tags, notes & custom fields
  • Duplicate merging across channels
  • Customer segments
  • Import / export contacts
  • Activity timeline per customer

Reports & Admin

  • Revenue & order trends
  • Channel performance breakdown
  • Agent response-time metrics
  • Custom date-range reports
  • Facebook & Google Ads analytics
  • ROAS / CTR / CPC dashboards
  • AI-generated ad insights
  • Activity audit log
  • Role-based access control
  • Multi-agent team management

See it in action

Pick a plan, pay with your local method, and go live in minutes.

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